Contact Us

We offer a face to face service, either in the comfort of your own home or at one of our offices in Poulton-le-Fylde or St Annes. We also offer a nationwide telephone advice service.

The Mortgage Factory are here to help you achieve your financial goals. Contact us for a free initial chat and then either pop in to see us or arrange a home visit and we will meet to discuss your needs in more detail.

We aim to give our clients the best possible service and will endeavour to respond to any form of contact in an efficient, polite and confidential manner. You can contact The Mortgage Factory by completing our contact form above or using any of the following methods:

Email us

01253 89 40 50

01253 89 10 51

Poulton Branch
   Head Office

  • 2 Queens Square
  • Poulton-Le-Fylde
  • FY6 7BN

St Annes Branch

  • 7 Orchard Road
  • St Annes-on-sea
  • FY8 1RY

Upholland Branch

  • 44a Ormskirk Rd
  • Up Holland
  • Skelmersdale
  • WN8 0AG

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

You can find more information by visiting the Quilter Financial Planning website:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (

Your home may be repossessed if you do not keep up repayments on your mortgage.